Shipping Policy

All of our products come with $15 flat rate shipping to over 190 countries.

International Custom Fees, Import Duties & Taxes

If you live outside of Vietnam, it is likely that your country may levy taxes, customs fees, or import duties that you’ll be responsible for. For more information, check out the international duty calculator here.

Estimated Delivery Time for Major Cities

*Also dependent on how quickly your purchase goes through customs*

New York, USA: 8 business days

Los Angeles, USA: 8 business days

Hawaii, USA: 8 business days

Toronto, USA: 8 business days

London, UK: 6 business days

Paris, France: 6 business days

Singapore, Singapore: 6 business days

Hong Kong SAR, China: 6 business days

Tokyo, Japan: 6 business days

Sydney, Australia: 8 business days

Faster Delivery Options

If you require faster delivery, please contact us for other shipping agent options.

Tracking Information

Within 24 hours of shipment, you will be emailed an order confirmation. If you require tracking details for your order it is available upon request. In the unlikely event there is a fulfilment problem, you’ll be contacted via email within 24 business hours.

Return Policy

We offer a no-hassle 14 day return policy for all purchases. We do require items to be returned in brand new and re-sellable condition. You will receive your refund once we have received your order back in the mail in its original condition.

If you need to return an item for any reason, please:

  1. Login to My Account
  2. Click on Completed Orders
  3. Click on Return Item(s)
  4. Fill out the form, and submit the request
  5. Within 24 hours, we’ll send you a return confirmation

OR just send us a message directly to organize the return.

Specifics regarding various return types are listed below:

Returns for a Refund

Products returned for a refund must be returned within 14 days of delivery and in brand new and re-sellable condition, and contain all original parts and packaging. You will have to incur the return shipping costs.

Returns for a Replacement Item

Products returned for a replacement item must be returned within 14 days of delivery and in brand new and re-sellable condition, and contain all original parts and packaging. You will have to incur the return shipping costs, but Wild Tussah will send out another replacement product at not cost to you.

Defective Products

Defective products returned for a replacement item must be returned within 7 days of delivery and contain all original parts and packaging. Wild Tussah will pay to have the items shipped back and will send out a new, functioning item for products that are defective on arrival and do not work properly out of the box.

Shipping Mistakes and Shipping Damage

In the event that we send you an incorrect product, or fail to ship your entire order, we will swiftly remedy the mistake at no cost to you. Additionally, we will work with you in the event your item is damaged by a freight company to quickly get you a replacement at no cost to you.

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